Foundations of IT Support

This course provides a comprehensive introduction to the fundamentals of IT support, equipping students with the essential skills and knowledge needed to manage and troubleshoot common IT issues in a professional environment. Through a blend of theoretical concepts and practical exercises, students will gain hands-on experience with hardware, software, networking, and security tasks. By the end of the course, students will be prepared to provide effective technical support and understand the critical role IT support plays in maintaining organizational efficiency.